Privacy Policy
Your privacy is important to us. We want you to understand what we collect, what we don’t collect, and what we do with the information you provide us. As a privacy-focused company, FrontierVPN service will be as transparent as possible with our customers.
Summary
- We are a zero-logging FrontierVPN service, meaning we do not track or store your data while connected to our FrontierVPN service.
- We do not sell your personal information to third parties.
- The only personal information we collect from you is used for your account setup, such as an email address and payment information.
- We use cookies on our Site to provide basic functionality and understand Site activity in aggregate. You can disable cookies on our Site at any time.
What do we collect?
Our Privacy Policy (the “Policy”) applies to the information FRONTIER INTELLIGENCE TECHNOLOGY PTY., LTD. (“FrontierVPN” or “we”) we collect about visitors to frontiervpn.com (the “Site”), and subscribers to the FrontierVPN and related services (the “Services”), which are owned and operated by FrontierVPN. For the purposes of this policy FrontierVPN is the “controller’ and our, contact details are below Let’s break down each aspect of our business to give you a better understanding of what we collect from you:
Services
FrontierVPN does not collect or log any traffic of its Services, making us a zero-logging service.
To subscribe to our Services, we’ll need some basic information from you. When you create an account, we require the following limited information from users in order to process payments:
- A payment method
- An email address
We do not store any of your credit card information, include:
- A full name
- A credit card
- A billing address
Cookies
To get a better understanding of how users access and use our Site, we may use or engage others to use cookies, and similar technologies. You can browse our Site without telling us who you are or submitting any personal information. We simply use this information to understand Site activity and to monitor and improve Site performance.
Site
You do not have to give us any personally identifiable information to browse our Site. We collect basic information from visitors to our Site, such as the number of site visitors and page views. We detail this more in the “Cookies and Tracking” section below. We do not track your activities outside of our Site, nor do we track your browsing activities when you’re logged into our service. FrontierVPN does not share your private information with any third parties aside from the disclosures already made in this privacy policy.
What are cookies?
FrontierVPN uses cookies to:
- Authenticate your account when you log into the Site;
- Aggregate statistical information about user activity;
- Help prevent fraud;
You can also contact us using the contact details below. Please note that:
- we may require proof of your identity before we can give effect to these rights; and where your request requires the establishment of additional facts (e.g., a determination of whether any Processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before deciding what action to take.
Lawful basis for processing your personal information
In processing your personal data in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:
- Consent: We may process your personal data where we have obtained your prior, express consent to the processing, you can withdraw this consent by contacting us at [email protected] – this legal basis is only used in relation to processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way
- Contractual necessity: we process your personal data where the processing is necessary in connection with your subscription for our services (eg billing information);
- Compliance with applicable law: we may process your personal data where the processing is required by applicable law;
- Legitimate interests: We may process your personal data where we have a legitimate interest in carrying out the processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.
International Transfers
To provide you with the Services you have subscribed for, it is necessary for us to store, process and transmit your personal data in the Australia and other locations around the world. These countries may have data protection laws that are different to the laws of your country. When we process the data within our group, regardless of where we are, we have implemented appropriate safeguards to ensure your personal data will remain protected in accordance with Australian data protection laws. These safeguards include the Standard Contractual Clauses for transfers to our non-EEA entities. Where we use third parties which process your personal data internationally, we have implemented similar appropriate safeguards to ensure your personal data will remain protected in accordance with this privacy policy.
Data Retention
We will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
Privacy Settings and Requests
FrontierVPN provides information about our data privacy Privacy Policy, including how we use cookies, in the Privacy section of this website. We also provide tools on this website that allow users to control privacy preferences for certain aspects of using this site or interacting with FrontierVPN, such as for cookies and marketing. If you have any data privacy or personal data questions or requests, please contact [email protected].
How to Contact Us
For questions about this Site or FrontierVPN Services, or for more information about how we or our business operators treat your personal information, please contact us at: [email protected]
Changes to This Policy
From time to time, we may change and/or update this Privacy Policy. We recommend you regularly review this page for updates.